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Oracle Off Campus Recruitment 2024 | Hiring Candidates as Customer Service Admin Support A2 Post

Updated: Feb 24

Oracle Off Campus Recruitment 2024 Customer Service Admin:-

Oracle is a well-known multinational technology company that specializes in database software, cloud computing, and corporate solutions. Oracle is hiring for a Customer Service Admin Support A2 role at its Bangalore office. Candidates may apply for this job post if they have obtained their bachelor’s degree or graduation from any appropriate stream. For this role, Oracle would provide a compensation package of up to ₹5.6 LPA. Thus, you can apply for this job as soon as possible if you’re interested in it.




Job Identification

216443

Job Category

Support

Posting Date

02/02/2024, 15:14

Job Type

Regular Employee

Role

Individual Contributor

Experience

0 to 2+ years

Does this position require a security clearance?

No

Applicants are required to read, write, and speak the following languages

English

Additional Info

Visa / work permit sponsorship is not available for this position




oracale , job , internship



Job Description

As a member of the Support organisation, you will resolve post-sales customer inquiries via phone and electronic means. Your focus is to provide level two support including problem resolution within published goals using the Knowledge Base, write product documentation, use Web Resources, and Lab Testing, etc. to resolve issues.


Responsibilities

  • Provide guidance and real-time resolution for various technical and non-technical customer issues.

  • Handle a wide range of concerns including product compatibility, configuration, license reconciliation, support entitlements, invoice inquiries, and product availability.

  • Manage open service requests, implement fixes such as writing SQL scripts, and document cases for escalation.

  • Analyze hardware or software problems and record case notes in the tracking system.

  • Work may involve semi-routine tasks and may be delivered via electronic channels (web, email) or phone support.

  • May work in a call center environment as required.

  • Serve as the point of contact for new customers, introducing and educating them about Oracle's offerings.

  • Opportunity to gain expertise in specific product areas within Oracle's core technologies and applications.


Required Skills

  • Customer Support

  • Excellent communication skills

  • Problem Resolution

  • Team Player


About Company

  • As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

  • When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

  • We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

  • Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

  • We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.





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